Claims, minus the chaos.
Notify us any time, day or night. Your Pensive broker appoints the surveyor, builds the claim file and negotiates with the insurer — so you can focus on getting your goods, and your business, moving again.
Act fast to protect your claim. Note any damage on the delivery receipt, keep damaged goods and packaging for inspection, and notify the carrier in writing — then call us. If anyone is hurt, call 911 first.
Track a claim
PI-20418
Water ingress · 40ft container
Notified Sep 22 at 9:14 AM
- Reported
- Surveyed
- Approved
- Paid
Dana Whitfield
Your claims handler
Paid by insurer
$48,600.00
Your insurer sent payment to account ••4821. Dana confirmed the settlement covered the surveyed loss in full.
- claims notification, every day of the year
- 24/7
- average time to hear from your claims handler
- 15 min
- extra cost for claims help, ever
- $0
- client satisfaction with claims help
- 96%
Whatever it is, we’ve seen it before.
Pick the closest match when you file — we'll route you to the claims specialists who handle it every day.
From “oh no” to paid.
Tell us what happened
Notify us in the app or call 24/7. Keep damaged goods and packaging, and add photos if you can.
We survey & file
We appoint a surveyor, gather your documents and file the claim with your insurer.
Your insurer pays
We review the settlement with you to make sure it's fair before you accept.
Tell us what happened.
It takes about three minutes. Don’t worry about having every document ready — your claims handler will help you gather the rest before anything goes to your insurer.
- Your claims handler responds within 15 minutes
- We appoint the surveyor and notify the carrier
- We compile the documents and file the claim
- Track every step in real time
Claims questions, answered.
Talk to a specialist broker
Average wait time: under 60 seconds
Immediately. Most policies require prompt notice, and you usually have only a few days to give the carrier written notice of loss or damage. Reporting fast also means a surveyor can inspect the goods before evidence is lost.